Specific problems

[1. browsing] [2. searching] [3.technical difficulties]

Browsing

• difficult to know which department to look in
• inconsistent content and placement of links between departments
• not enough ways to find information
• users didn't read dense paragraphs, would miss things on the screen
• some graphic links didn't look clickable
• acronyms and jargon were confusing
• abbreviations weren't understood