Testing Process

• Gather volunteers (30)

• Create questions (16 questions)

• Test the questions

• Train observers (10)

• Conduct tests (2 weeks)

• Compile data

• Meet with observers

• Share results

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We used 30 volunteers, but it could be done with a much smaller number of people. Jakob Nielsen calls this ìdiscount usability testing.î Statistical samples arenít required. A problem only needs to turn up a few times before you know it needs to be fixed.