Teaching and inspiring educators and librarians about mobile technologies and the user experience of e-reading. Specialties include: instructional design, user experience research, web design, emerging technologies, information architecture, social media strategy, mobile strategy, iOS apps. I enjoy teaching, presenting and inspiring creative people to use technology effectively.
The ability to translate end-user needs and balance them with product objectives. Taking products through an interative process, including ethnographic research of users, building wireframes and prototypes, managing priorities, conducting usability tests, revising the product, creating and adjusting timelines, and evaluating for continual improvements. Skilled at keeping user needs central through the process. Excellent ability to evangelize the product, inspire users and customers, and keep the product aligned with real-world needs.
Excellent at evaluating the needs of a group of learners with various learning styles, and customizing learning for those styles. Experienced with both in-person and distance learning, including current technologies for both. Skilled at writing supporting documentation, working with international students of all ages, writing cross-culturally relevant content, and managing across time zones. Recent training classes have focused on iOS applications: Apps4Academics: http://libguides.mit.edu/apps and Apps4Librarians: http://apps4librarians.com/. Experienced speaker for national and regional conferences, including virtual events. Slides available: http://www.slideshare.net/nic221/ and http://www.hennigweb.com/presentations/.
Deep knowledge of social media, blogging, and tagging. History of collaboration with marketing teams on social media strategy, listening to users via Twitter and blogs, creating video tutorials and blog posts, using Flickr for bringing archival photo collections to the world, and using QR codes to integrate physical and virtual services. Extensive experience with tagging and social bookmarking tools, such as Delicious.
Extensive experience with Wordpress both as a blogging tool and a content management system. This includes installing, configuring, experimenting with plugins, customizing themes, and dealing with security issues. Experience with setting up and using LibGuides content management system for libraries.