User-centered design process


1. measure what you already have
(observed usability tests, NOT surveys)

2. evaluate your peers
(use heuristics)

3. set goals

4. get ideas for new content from users
(surveys OK here)

5. determine new structure/categories
(card-sorting tests)

6. create inventory of all content

7. draft content into new categories
(create "wire frame")

8. begin work with graphic designers

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See our project page:
http://macfadden.mit.edu:9500/webgroup/project.html